Pompeii & Mt. Vesuvius: Full-Day Tour from Naples By Train

Une organisation désastreuse, la transition entre les différents guide est incompréhensible. Notre groupe c'est retrouvé livrer à lui même une fois arrivé à Naples. Nous avions réservé le repas inclus, et nous n'avons rien eu, la communication par WhatsApp était également une catastrophe (nous aurions dû être contacté la veille et ça n'a pas été le cas). De plus, le temps entre la visite de Pompéi et le Vésuve était bien trop court(seulement 10 min pour apprendre que nous n'avions pas à manger et pour devoir aller acheter à manger avant de partir pour le Vésuve). La visite du Pompéi n'était pas forcément mieux, la guide était très bien mais nous avons du visiter 1/3 du site ( notamment à cause de l'organisation ). Bref, payer plus de 200 chf pour une expérience aussi catastrophique c'est vraiment dommage car les sites sont exceptionnels à voir.

Bonjour quand j'ai fait ma réservation j'ai bien reçu mon billet par mail mais je n'ai jamais reçu de message dans whashapp pour savoir comment récupérer les billets à la gare Nous avons chercher au moins pdt 30 min en demandant à différentes peesonnes Il faudrait faire un fléchage Nous avons loupé le train Heureusement la personne de l'agence que l'on a enfin trouvé nous a édité les billets accompagné jusqu'au quai pour prendre le train Qd nous sommes arrivés à Pompei une personne est venue nous chercher pour retrouver le guide tout c'est bien terminé heureusement mais sue de stress et je n'avais pas envie de perdre mes billets vue le prix conséquent Par contre la visite un peu trop courte car pas le temps de manger il faut prendre un mini bus qui nous emmène au Vesuve tout juste le temps de monter au Vesuve et de repartir Sinon la guide était très bien pas qu'elle soit archéologue Merci à la personne qui nous a aidé

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We were booked for 15th and when we reached we were told that in their "system" we were booked for 16th! In fairness they did offer a refund but our day was ruined. When we eventually did go the next day,

Booked a Pompeii + Mount Vesuvius tour through Tiqets and unfortunately had a very disappointing experience with how the situation was handled. During our scheduled visit to Mount Vesuvius, access was closed due to weather conditions. Our group waited on the bus for around 30 minutes before the guide decided to leave and return. We were never informed that the site would supposedly reopen shortly afterward, nor were we given any option to continue waiting or proceed once it reopened. What disappointed me most was the handling of the refund request afterward. The ticket stated that refunds would be provided if Mount Vesuvius was closed due to weather. However, Tiqets later rejected the request based on the operator’s claim that the closure only lasted about 20 minutes and that visitors were eventually allowed in. The problem is not whether the closure lasted 20 minutes or 2 hours — the reality is that our tour group never got to visit Mount Vesuvius at all. We paid for a Pompeii + Vesuvius experience, but only received part of the tour. I understand weather issues are beyond anyone’s control, but customers should at least be given proper communication, a choice to wait, or fair compensation when a major portion of the tour is not delivered. Very disappointed with both the operational handling on the day itself and the customer support response afterward.

It was a great experience. Lots of fun and amazing sites of Vesuvius and Pompeii along with a delicious lunch and tasting experience. Our guide Alesia was fantastic, as was our Pompeii guide Francesco. Would definitely recommend.

Loved Pompeii - we had the best female guide whose name we have now forgotten because we have been on so many trips - apologies to the wonderful guide who joined us outside Pompeii - she was really knowledgable and told us facts and information that really placed you there before 79AD!! Mount Vesuvius was also impressive but the walk really tired us out - we are both in our late 60’s and it’s a heck of a steep walk in thin air to get to the top. There are not many toilet facilities at this place and you need to go before you start the hike as there is no chance afterwards. Really enjoyable day.

Foi uma experiência incrível, é um passeio imperdível! O guia Caetanno foi excelente, muito solicito, paciente e educado. O único ponto negativo foi que o tempo de passeio era curto demais e quase não tivemos tempo para fotos, principalmente em Pompeia (mas ai era outro guia)